OUTRIVAL EDUCATION is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website & mobile application of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website https://oreedu.com.au/ ,or mobile application, from your website, from media and publications, from other publicly available sources, from cookies, and from third parties. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
USE OF INFORMATION.
We rely upon a number of legal grounds to ensure that our use of your personal information is compliant with applicable law. We use personal information to facilitate the business relationships we have with our users, to comply with our financial regulatory and other legal obligations, and to pursue our legitimate business interests. We also use personal information to facilitate payment transactions with Stripe and to provide payment-related services to our users.
Any of the information ORE collects from you may be used in one of the following ways: to personalise your experience (your information helps us to better respond to your individual needs); to improve our website & mobile application (we continually strive to improve our website & mobile application offerings based on the information and feedback we receive from you); to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs); to process transactions with Stripe (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested); to administer a survey or other site feature; to send periodic emails (the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, however if at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email)
Outrival Education & CCLApp – ORE is dedicated to being trustworthy. From the beginning, Outrival Education & CCLApp – ORE has required its users to use their real name and verified address and phone number, so members can trust that their connection is made up of real people at real addresses and with real phone numbers.
We do not deliberately collect, maintain, sell or trade information from the user.
I What is included:
This Policy explains how our mobile applications, websites, products and all related services collect, store, use, and share your personal information. It also describes how you can control and protect your privacy on our Service.
II Administering and Safeguarding your Privacy:
III Information We Collect
We collect data about you and your activities. We collect your personal and business information when you register, log into, and use our Service, including the features you use, the pages and screens you visit, and the information you enter, such as chats or demographic information that you share in your profile on our Service.
Categories of Information We Collect When You Use Our Website and App:
IV Using your personal Data:
We may use your personal data as follows:
– as we believe necessary or appropriate (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety or property, and/or that of you or other
V Data Security and Storage
We are committed to protecting the personal information you entrust to us, and to that end, we employ appropriate organisational, technical and administrative measures to protect personal data within our organisation. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us using the details below.
We also train and instruct our employees that all personal information must be handled in accordance with this Policy and applicable privacy and data protection laws, and any misuse by employees is subject to disciplinary action.
We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We also train and instruct our employees that all personal data must be handled in accordance with this Policy and applicable privacy and data protection laws, and any misuse by employees is subject to disciplinary action.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. We will store and maintain your personal information for as long as necessary (i) for the purposes for which it was collected, (ii) to meet our current and future legal obligations, including compliance with our records retention practices, and (iii) as permitted to meet our legitimate interests.
VI Access to Your Personal Information
If you wish to obtain a copy of your personal information, please contact (support mail). In order to keep the interest of our other users, requests will only be entertained from the email id that has been registered with us.
VII Removal/ Deletion of Your Personal Information
You may delete your account at any time, and your personal information will be deleted in the normal course of business pursuant to our current data retention practices. You may request to have all your personal information deleted by contacting us via email. We will comply with all deletion requests to the extent permissible by law and will not delete data that we are legally required to maintain legally even on request.
VIII Our Policy on Children
Our Site is not primarily directed at children under 16 and we do not knowingly collect or solicit personal information from anyone under the age of 16. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us on(support mail). We will delete such information from our files as soon as reasonably practicable.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
DISCLOSURE OF INFORMATION TO OUTSIDE PARTIES.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include Stripe, or trusted third parties who assist us in operating our website & mobile application, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Outrival Education will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website & mobile application.
Level 1, 51 Atherton road Oakleigh 3166
+61 401 470 740
For all requests concerning the security of your data, please contact our data protection officer.
If you have a particularly sensitive request, please contact our data protection officer via postal mail, as email communication cannot be guaranteed to be secure.